Frequently Asked Question
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q Has my order been shipped? Where do I track it?
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status. If you do not see a tracking number just send us a message and we will get back within 12 – 24 hours.
In some rare occasions you might be trying to pay online at our webpage with a credit card or paypal and even after several attempts the payment would not go through. This could happen because of several reasons:
- Payment Processor under maintenance mode at the same time of your payment
- Your credit or debit card data is being entered incorrectly. Please check CVV number
- Your credit card or internet banking might not be compatible with our payment processor.
In either of the above mentioned cases please create a “support ticket/contact us” immediately and we will get back within few hours and help you by manually sending you a payment link or explain other options.